Returns are accepted within 30 days from the date of purchase. Most returns are processed instantly. A 10-day period applies for most refunds.

Dillard’s Shipping Timeline

Most in-stock items will arrive in 2–4 weeks. If you place an order before noon Eastern Time Monday through Friday, it will probably ship out the same day. Orders placed after 12pm ET Monday through Friday will generally ship the next business day.

Items ordered on New Year’s Eve will likely take longer to ship because of increased demand.

Orders placed before 12pm EST Tuesday through Thursday will usually ship the same day. Orders placed before 12pm ET Wednesday through Sunday will usually ship the next business day. Orders placed after midnight ET Wednesday through Sunday will typically ship the following business day.

If you’re ordering multiple items, we’ll combine shipping charges into one flat fee per package.

Dillard’s Online Return Policy

Shipping fees are nonrefunded. If you receive damaged merchandise, contact customer service within 30 days of delivery. You’ll need to provide photos of the damage. Refunds take up to 10 weeks to process.

Make sure you’re shipping your return via a reputable carrier. Dillard’s doesn’t offer free shipping.

Don’t forget to attach the receipt or proof of purchase along with your return.

Are there Return Exceptions?

Returns are allowed on most products, including clearance items. However, there are some exceptions. For example, you cannot return your shoes without the box. If you want to know whether you’re eligible for a return, check out our guide to returns.

Card Exchange

If you are looking for a gift for someone special, look no further than the Dillard’s Gift Card Exchange program. This easy-to-use online tool allows customers to exchange unwanted gift cards for cash or merchandise.

Simply enter the information about the card you want to trade into the system, select a preferred payment method, and wait for your new card to arrive. You can even choose to receive a replacement card via email.

The process couldn’t be more straightforward. Just follow these steps:

1. Visit https://www.dillards.com/c/giftcard

2. Enter the card number and expiration date of the gift card you wish to exchange.

3. Choose how you’d like to pay by check or credit card.

4. Select the shipping address where you’d like your new card sent.

5. Click “Start Now.”

What is Dillard’s Exchange Policy?

Return items within 30 days of receiving them for an exchange. Exchanges must be made either in-store or by mail. Items bought online cannot be exchanged. If you are exchanging an item for another size, color, style, etc., please make sure it fits properly. We do not accept returns on sale merchandise.

return policy varies depending on where you shop. Some places require a receipt while others don’t. If you’re looking to buy something online, check out our guide on returning items safely.

Conclusion

There is no law against returning things you bought online. But there are some rules about what you can do with those returns. If you want to return something, you must follow certain procedures. Here are the basics.

1. Get a Receipt

You can’t return anything without a receipt. This includes gift cards, e-gift certificates, and money paid for shipping. So make sure you keep track of every transaction you make.

2. Make Sure it’s Your Fault

If you accidentally buy the wrong thing, you can always exchange it. But if you didn’t receive the item correctly, you won’t be able to return it. For example, if you received a defective product, you can either send it back or ask for a replacement.

3. Keep Track Of Everything

When you return an item, you need to provide proof of purchase. This could include a copy of your original invoice, an email confirming your purchase, or even a screenshot of your payment method. 

If you find yourself returning items to Dillard’s, there are some things you should know about how it works. First off, exchanges are free of charge. You don’t even have to pay shipping costs. If you want to exchange something, simply bring it to one of our stores and we’ll take care of everything. We’re here to help.

The next thing you should know is that there is a $5 fee if you ship back an item via United States Postal Service (USPS). This applies to both domestic and international shipments. So, if you’ve purchased something online and realize you’d rather have something else, you can still send it back without paying anything extra.

Finally, you must make sure that the item you wish to exchange is eligible. Items that are damaged or worn out cannot be exchanged. Also, if you bought a gift card, you cannot use it to buy another product.